Frequently Asked Questions
Is my personal information really safe?
At UPAK, we take your privacy very seriously. We do not disclose any personally identifiable information about you to any third party without your permission. Your encrypted data is sent to us through a Secure Socket Layer (SSL) security protocol. This protocol is the industry standard for internet security. All information you send to us is private. We will not sell, trade or give it away to any outside sources.
How long will it take to get my order?
All orders placed before 2:00 PM Pacific time Monday through Friday will ship same day and after 2:00 PM will ship the next business day. We are open Monday through Friday with the exception of major holidays.
We use multiple carriers including USPS, FEDEX, and various freight companies. US shipments from these carries normally take anywhere from 1-4 business days, with occasional exceptions.
Can I get my order next day?
Yes, expedited shipping is available upon request. We utilize FEDEX, UPS, and USPS EXPRESS MAIL for overnight service and will quote you the least expensive option of the three. In many cases though, the shipping carriers we use regularly provides 1-2 day transit times so you may be able to receive your item next day at no additional cost.
How do you ship to Alaska, Hawaii, and Puerto Rico?
UPAK ships to HI, AK, and PR only using USPS First Class, Priority Mail, or Parcel Select. Please e-mail us at email@example.com for the shipping price to your location.
Do you charge sales tax?
UPAK is required by law to charge sales tax in the States of California and South Carolina only. if you hold a sellers permit or resale certificate in CA or SC and you would like us to waive your sales tax, please set up an account in our system then fax us a copy of your certificate in addition to the following authorization form for your state to the following fax number. Please include your e-mail and contact information so that we can confirm that your tax waiver is in place. Please do not place your order until you have confirmation from Upak that tax has been waived.
Click on one of the following links to include your authorization form and fax to:
CA AUTHORIZATION FORM
SC AUTHORIZATION FORM
Can I return my merchandise for any reason?
At UPAK, YOUR SATISFACTION is ALWAYS GUARANTEED. If for any reason you would like to return your merchandise, you may do so within 30 days of purchase. Please e-mail us at firstname.lastname@example.org to receive your return instructions.
If an error occurred in the shipment of your order that will require a return, or if your product is defective or the quality unsatisfactory, we will send you a mailing label for your return free of charge.
Note: Customers will be responsible for return shipping charges on cancelled orders.